Technicians can start the clock by clicking Clock In from their mobile device, or by clicking Dispatch. When they dispatch, this automatically creates a Clock In entry.

If you don’t want the drive to the first job of the day to be paid for, you can edit First Drive Settings in technician payroll profile settings, and select Pay first drive if technician is clocked into event.

If a technician is getting paid for any kind of hours before to the first job site (i.e., administrative work, pre-job prep, morning meeting, etc.), a paid timesheet code should always be used.

This prevents technicians from doing a general clock-in at home and getting paid for first drive time without your knowledge (there will always be an audit trail showing the technician’s first paid hours).

Note: Technicians cannot use general clock-in to start their paid hours at the beginning of the day, unless specifically enabled in your account. If technicians need to clock in, before they’ve been dispatched, they should always use a paid timesheet code.