Welcome to our Responsible Disclosure Policy

SAWIN Service Automation is providing this service to help ensure a safe and secure environment for all users.

If external parties find any sensitive information, potential vulnerabilities, or weaknesses, please help by responsibly disclosing it to [email protected].

This policy applies to SAWIN Service Automation hosted applications and to any other subdomains or services associated with products. SAWIN Service Automation does not accept reports for vulnerabilities which solely affect marketing websites (www.sawinpro.com), containing no sensitive data.

Security researchers must not:

• engage in physical testing of facilities or resources,
• engage in social engineering,
• send unsolicited electronic mail to SAWIN Service Automation users, including “phishing” messages,
• execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks,
• introduce malicious software,
• execute automated scans or tools that could disrupt services, such as password guessing attacks, or be perceived as an attack by intrusion detection/prevention systems,
• test in a manner which could degrade the operation of SAWIN Service Automation systems; or intentionally impair, disrupt, or disable SAWIN Service Automation systems,
• test third-party applications, websites, or services that integrate with or link to or from SAWIN Service Automation systems,
• delete, alter, share, retain, or destroy SAWIN Service Automation data, or render SAWIN Service Automation data inaccessible, or,
• use an exploit to exfiltrate data, establish command line access, establish a persistent presence on SAWIN Service Automation systems, or “pivot” to other SAWIN Service Automation systems.

Security researchers may:

• View or store SAWIN Service Automation nonpublic data only to the extent necessary to document the presence of a potential vulnerability.

Security researchers must:

• cease testing and notify us immediately upon discovery of a vulnerability,
• cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,
• purge any stored SAWIN Service Automation nonpublic data upon reporting a vulnerability.

Thank you for helping to keep SAWIN Service Automation and our users safe!