If plumbing technicians only have paper work orders, it becomes very difficult to keep the work orders organized. In the beginning, tracking things on paper is pretty effective, but it has a number of limitations. Paper sheets can become lost, torn, dirty, or covered in handwriting that is impossible to read. Additionally, your office team has to manually enter the necessary data into a spreadsheet or accounting program after receiving a paper work order from a field technician. The good news is that there is a better, more efficient alternative.
Most Common Plumbing Business Issues
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Hiring and training high quality, skilled employees
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Finding new clients and retaining them
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Collecting payments on time
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Creating a schedule that works for everyone
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Tracking employee’s working hours
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Ensure you’re pricing each job correctly
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Maintaining constant and updated communication with all mobile employees
Tackling these obstacles is a must if you want happy clients, happy employees, and a bank account that makes you happy too. What’s the best way to achieve all this and more? Mobile Plumbing Software!
Benefits of Mobile Plumbing Software
You can keep better track of your technicians and eliminate most of your paperwork, using digital work orders and forms instead of hard copies. The mobile plumbing software can electronically send jobs, work orders, and estimates from the technician in the field to the office, and vice versa.
Easy to use
Time is money in the plumbing business, so you don’t have time to waste with complicated mobile apps for plumbers. You need a solution that doesn’t require you to be tech-savvy, instead, it’s as simple as download and go. Mobile plumbing software helps you work smart, efficient, and effective, so your workday, in and out of the office, is a whole lot easier.
Enhance Professional Skills
With mobile plumbing software, everything is available on your employee’s smartphone. This can include training materials, procedures, protocols, videos, and so on. This allows employees to build their professional skills at a pace that works for them, so they can provide amazing customer satisfaction.
Accurate Time Tracking
A mobile app allows technicians to track the amount of time they spend on a job for payroll and billing. It keeps clocking in and out simple.
First, your technician clocks in for the day. They can do this using their phone or tablet, then head directly to their first job. Once your tech arrives at the job, they can clock in to start tracking the time they spend on that particular assignment/customer. Mobile plumbing software can also track breaks and lunches.
By the end of the day, this data will give you a clear understanding of how much time your technician spent performing tasks, how much time was spent traveling, and what breaks (if any) he/she took. Monitoring this info allows your office team to accurately perform job costing to see the profitability of your business’ work.
Simple and Efficient Scheduling and Dispatching
Mobile app software allows you to dispatch jobs or set recurring shifts, plus all employees have direct access to their upcoming schedule via their smartphone.
Engaging Internal Communication
Keep everyone on the same page by starting a chat or group chat so your employees are aware of updates and important announcements.
Automate Daily Workflows
Transform checklists, forms, and reports to digital so that your employees can fill them out at any time from anywhere. With the click of a button, you can gain feedback from summary reports, daily logs, incident reports, equipment checklists, and much more.
Billing, Payments, and Customer History
A mobile app offers techs the capability to take credit card payments or log check info electronically out in the field. The payment transition becomes seamless from the mobile app into QuickBooks or other accounting programs. Office staff will waste less time trying to track down customers to make outstanding payments.
With mobile plumbing software, you can schedule a job, send the work order to the technician, they can track their time spent traveling to the job, clock into the job when they start on it, notate everything they do (parts/services/etc.), record equipment info, then finalize the paperwork and collect payments. All this work (even info on customer equipment like water heaters, water softeners, etc.) becomes a permanent part of your customer’s service history.
Bottom Line
Paperwork produces a lot of daily stressors and unnecessary headaches. Choose software tools that make it so you never have to worry about getting all of your precious info from the field back to the office.
Mobile plumbing software is worth investing in when it makes your daily work grind a lot easier and keeps your business ahead of the competition.
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